Privacy Policy & Personal Data Protection
Welcome to Ô Zen esthétique et bien-être. Protecting your privacy and personal data is a top priority. This policy outlines how we collect, handle and protect your personal information in strict accordance with the European General Data Protection Regulation (GDPR).
1. Data Controller
The data controller responsible for your personal data is Ô Zen esthétique et bien-être, a sole proprietorship registered under BCE/VAT number BE0749875425, located at 28 Rue Jean Volders, 1060 Saint-Gilles (Brussels), Belgium.
2. Categories of Personal Data Collected
When you book an appointment online or get in touch via our website contact form, we collect the following necessary information:
- Full name (First and Last name)
- Email address
- Telephone number
- Subject and text content of your inquiries
- Appointment scheduling and aesthetic care history
3. Purposes of Processing
Your personal data is used exclusively for legitimate business purposes:
- Scheduling, managing and confirming your treatment appointments with automated reminders.
- Providing customized beauty advice and responding to your direct inquiries.
- Managing invoicing, payments, and statutory accounting requirements under Belgian law.
4. Data Security & Third-Party Disclosure
Your data is never sold, leased or traded to third parties. Digital payments are processed through the PCI-DSS compliant infrastructure of Stripe. Sensitive client records are stored with robust AES-256 encryption inside our protected database.
5. Your Rights Under GDPR
Under the GDPR, you enjoy comprehensive rights concerning your personal information:
- Right of Access: Request a full copy of the data we hold on file.
- Right to Rectification: Request correction of inaccurate information.
- Right to Erasure: Request the deletion of your personal records from our database.
- Right to Restriction & Objection: Object to or restrict specific processing operations.
To exercise any of these statutory rights, contact us anytime at: ozenesthetique@gmail.com.
6. Cookie Policy
Our website utilizes solely essential functional cookies required for session stability and the correct operation of the reservation module. No advertising trackers are deployed without your informed consent.