Privacy Policy

1. Introduction

Welcome to the website of Ô Zen esthétique et bien-être. The protection of your personal data is a top priority for us. This privacy policy aims to inform you about how we collect, use, and safeguard your data in full compliance with the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller for personal data processing is Ô Zen esthétique et bien-être, a sole proprietorship registered under BCE/VAT number BE0749875425, located at Rue Jean Volders 28, 1060 Saint-Gilles (Brussels), Belgium.

3. Data Collected

When you make an appointment online or contact us via our contact form, we collect the following information:

• Full name (First and Last name)
• Email address
• Phone number
• Subject and content of your message
• Details and booking history of your aesthetic treatments

4. Use of Data

Your data is used exclusively for the following purposes:

• Managing your appointments and sending booking confirmations and reminders.
• Responding to your inquiries and customer support requests.
• Managing billing, invoicing, and mandatory accounting requirements.

5. Sharing and Security

Your data is never sold, rented, or transferred to third parties. Online payments are secured and processed by our certified partner Stripe. Your sensitive personal data (name, email, phone) is strongly encrypted (AES-256) in our database to ensure maximum protection.

6. Your Rights (GDPR)

Under the GDPR, you have the following rights regarding your personal data:

• Right of access and information: Obtain details on how your data is processed.
• Right of rectification: Request the correction of inaccurate or incomplete information.
• Right to erasure (right to be forgotten): Request the permanent deletion of your data from our database.
• Right to restriction and objection: Restrict or object to the processing of your personal data.
• Right to data portability: Receive your data in a structured, commonly used machine-readable format.

To exercise any of these rights, you may contact us at any time at:

Email: ozenesthetique@gmail.com

7. Cookies

Our website exclusively uses essential functional cookies necessary for the proper operation of the online booking process. No advertising or tracking cookies are placed without your explicit consent.